RETURN, REFUND, AND EXCHANGE POLICY
Disclaimer: Due to the amount of pins we receive, trade, and sell, some photos may show a different factory number. Photos will be updated if a pin has damage or wear and tear to it.
Pin Hive Return Policy
At Pin Hive, we take pride in the quality and authenticity of our products. Each pin is thoroughly inspected to ensure its authenticity and condition. However, due to the nature of collectibles, there may be instances where some items are found to be counterfeit, arrive damaged, or do not meet customer satisfaction requirements.
**Eligibility for Return:**
We offer a return or exchange or refund for items that are:
- Damaged upon arrival
- Defective if applicable
- Not authentic
- Officially lost by USPS
**Return Process:**
1. **Notification**: Please contact us within 14 days of receiving your item to report any issues. Include your order number, a description of the issue, and photos if possible.
2. **Return Authorization**: We will provide you with a return authorization and instructions on how to return the item.
3. **Condition of Returned Items**
All returned items must be in their original packaging and condition if it has any. This does not apply to loose pins.
**Refunds and Exchanges:**
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund/exchange.
- If approved, your refund will be processed, and a credit will automatically be applied to your original payment method, or we will issue your exchange.
- Refunds typically take 3-5 business days to reflect in your account.
**Non-Returnable Items:**
Please note that certain items, such as custom or personalized products, cannot be returned.
**There may be special circumstances and instances where a return will not be necessary to receive a refund or exchange**
**If You Are Having Issues — Contact Us:**
For any questions regarding your order(s), refunds, or our policy, please contact us at
Or
Thank you for your understanding and support.