Free Replacements (when applicable)

• Damaged on arrival or within 14 days
  – We cover return shipping & send you a new pin at no charge.
  – Wrap the pin securely and use our prepaid return label.

• Damaged after 14 days up to 1 year
  – We’ll replace it free; you pay return shipping.

Extended Life Coverage

• Damaged after 1 year up to 3 years
  – Return the pin; we’ll issue a 50% refund if possible, or 100% of the value as store credit once received.

• Damaged after 3 years
  – No replacements or refunds.

Partial Refunds - with PROOF OF DAMAGE (if you keep the damaged pin)

• Within 14 days: 30% refund

• 14 days–1 year: 20% refund

• 1–3 years: 10% refund when possible, or 20% of the value in store credit.

Other Notes

• Backing cards can be replaced for $1 (+ shipping & tax).

• Rubber tree clutches & magnetic adapters are available for purchase anytime.

• Artist signatures are not guaranteed on replacements unless requested, and packaging will be limited to a standard Hive backing card.

• Limited Edition and third party items may not be available for exchange. In the event of damage, refund and or store credit will be applied.

If your original payment method or refunds are unavailable, we’ll issue store credit of equal value.

Got questions? Reach out via our site chat or email, we’re here to help!